Cookie policy

What are cookies?

Cookies are small text files placed on a browser of your computer or mobile phone by the websites that you visit. Cookies are widely used to enable core website functionalities, to enhance user experience and to communicate certain information to the website owner.

Why does iController use cookies?

We mainly use cookies to improve your user experience and the performance of our website. In addition, cookies are used to make our website more interesting for you by adapting the content to your personal taste and needs.

Furthermore we also use cookies to map your surfing behavior. How did you find our website? How long have you been actively surfing this website? Thanks to these anonymous statistics we can enhance our website where necessary and make the necessary adjustments to meet the preferences and needs of all our users. We do not identify visitors and solely collect anonymous statistical information.

How long are cookies stored in my browser?

Temporary cookies or session cookies are only temporarily stored in your browser. All session cookies are deleted once you close your browser.
Permanent cookies remain on your computer or mobile device, even after closing your browser. Thanks to permanent cookies, we can recognize you when you revisit our website at a later moment. Permanent cookies remain on your device until an automatically predetermined end date is reached, until a new cookie is installed, or until you delete them via the settings of your browser or mobile device.

Which cookies does iController use?

Cookies are classified on our website according to their use (functional cookies and statistical cookies). We generally distinguish between two types of cookies:

First-party cookies: these are cookies that are placed and used by us. First-party cookies optimize the quality of our services based on your surfing behavior on our website.
Third-party cookies: these cookies are created and placed by third-party partners. These cookies allow for a more pleasant user experience by making adjustments based on your surfing behavior on our website.

Functional cookies

Functional cookies are required to ensure the proper functioning of the website. Thanks to these cookies, we can further enhance functionalities and personalization. Functionality cookies are installed without your permission and cannot be refused when using the website.

Name	Related to	Function	Lifetime
cookie_consent	iController	This cookie is used to keep track whether the visitor agrees to the use of cookies on the website.	Persistent
ZD-suid ZD-store ZD-buid ZD-currentTime	iController	These cookies are used to enable support via the “Support” button from Zendesk, placed on the iController website. This cookie is used to know if the visitor has already visited the website. Records the date and time of the user’s last visit to the website.	Persistent Persistent Persistent Session only
__cfduid __cfruid	Cloudflare	The cookies allow for our website to function properly and deliver a more pleasant, personalized browsing experience. E.g. these cookies can apply tailored security settings per customer.	One year Session only
has_js	iController	Used by Drupal (CMS) to check if the browser supports Javascript.	Persistent
CSS QueryString	iController	This cookie enables to display the website correctly.	Persistent

Statistical cookies

Statistical cookies are used to measure the usage of our website. They present us with more information about the performance and loading times of the website and specific web pages. This data enables us to improve the user experience and is collected anonymously. These cookies may be refused by you when using the website.

Name	Related to	Function	Lifetime
_ga	Google	This cookie is used by Google Analytics to distinguish users.	24 months
_gid	Google	This cookie is used by Google Analytics to distinguish users.	24 hours
_gat	Google	This cookie is used by Google to throttle request rate.	1 minute
__zlcmid	Zopim	Used for the chat function of Zopim to identify trusted web traffic.	1 year
AWSALB	Zopim	This cookie ensures that the website will function properly. This cookie makes it possible to forward the web browser to another server depending on availability.	6 days
Collect	Google	This pixel is used by Google to send information to Google Analytics about the device used to visit this website and behavior on the website.	Session only

How can I enable or disable cookies?

Please note that deleting our cookies or disabling future cookies may prevent you from accessing certain web pages or functionalities on our site.

Change web browser settings
At any time you have the possibility to adjust the configuration of your device to either accept all cookies, refuse them or to be notified when a cookie is used. If you wish to refuse the use of all or certain cookies, you need to adjust your browser settings. Since each browser is different, we recommend you to consult the “Help” menu of your browser to find out how you can change your cookie preferences.

How to contact us?

Should you have any questions concerning our usage of cookies, you can contact iController by:

Telephone: +32 (0)9 222 58 98
E-mail: privacy@icontroller.eu
Address: Moutstraat 64 bus 501, 9000 Ghent

Changes to our policy

This cookie policy replaces all previous versions and is valid from the 19th of June 2019. We reserve the right to change and/or update this policy at any time.